FAQ


HOW DO I CONTACT YOU?
Our Customer Service team are happy to help with any queries or problems you may have. Please write to us at info@masamordesigns.com
WHAT FORMS OF PAYMENT ARE ACCEPTED?
We accept - PayPal - ApplePay - and the following Credit Cards: Visa, MasterCard, American Express.
WHAT IS THE CURRENCY OF THE STORE? CAN I PAY IN ANOTHER CURRENCY?
We'll automatically display prices in your local currency on the product pages and on the order summary page. All customers are billed in US Dollar and the final price charged to your account or credit card will be calculated in accordance with the applicable exchange rate on the day your bank or credit card company processes the transaction (according to their rates). We have no control over these rates and do not take responsibility for any potential exchange rate differences or exchange fees levied by your bank.
DO YOU SHIP INTERNATIONALLY?
Yes, we are proud to offer worldwide shipping on all orders.
WHAT IS YOUR REFUND/EXCHANGE POLICY?
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
CAN I CANCEL AN ORDER AFTER IT HAS BEEN PLACED?
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Unfortunately, we are unable to cancel your order once it has been processed and/or shipped.